Healthcare Communications
We provide a secure, HIPAA-compliant healthcare communications solution that reduces administrative burden, so your team can focus on what matters most: patient outcomes.
Request a Communications AuditAI-Powered Healthcare Communications
Leverage intelligent automation to streamline patient engagement, payments, and billing inquiries.
AI Virtual Agents
Deploy intelligent, human-like agents to handle inquiries and tasks 24/7.
IVR
Modernize your phone system with conversational AI for a better caller experience.
Automated Communications
Trigger timely patient outreach for reminders and notifications via text, voice, and email.
Payments
Simplify the payment process with secure, automated collection options available 24/7.
Presentment
Deliver clear, easy-to-understand digital and print statements to patients.
The Revenue Management Cycle
Enhancing patient communication and financial outcomes with technology at every step.
Patient Flow
Automate appointment reminders via text, email, or phone. Streamline lab result delivery and proactively schedule health maintenance exams to ensure a consistent and managed patient journey.
Pre-registration
Utilize virtual agents and mobile-friendly forms to collect patient data efficiently. Allow patients to upload documents like IDs and insurance cards securely, populating the EMR before they arrive.
Admitting
Leverage “New Tech” with virtual agents to guide patients through medical forms verbally or electronically. Pre-populate information from existing records to reduce errors and save time during admission.
Patient Estimating
Provide accurate cost estimates before arrival to eliminate surprises. Proactively inform patients about financial aid, payment options, and low-interest loans, building trust and ensuring preparedness.
Billing
Deliver patient-friendly statements that are clear and easy to understand. Offer multiple secure payment options like Text-to-Pay, Pay-by-Phone, and Electronic Bill Presentment (EBPP) to simplify the payment process.
Collections
Deploy conversational AI and virtual agents to handle inbound payment calls 24/7. This frees up staff, ensures no patient is left behind, and provides an efficient, accessible way for patients to settle their bills.
Meet Hand Holder: Your AI-Powered Digital Employee
Hand Holder is a multi-lingual, infinitely scalable digital workforce that handles 70% of your routine patient communications, so your human team can operate at the top of their license.
Learn More AI Solutions for HealthcareAppointment Scheduling
Answers the phone with no delays, booking appointments seamlessly.
Post-Discharge Follow-Up
Delivers personalized, automated check-in calls to monitor recovery.
Prescription Refills
Gathers all necessary information to handle refill requests, reducing pharmacy workload.
Patient Payments
Proactively calls patients about outstanding payments and provides a convenient path for payment.
1,000s
Simultaneous Interactions
24/7
Availability
100%
Calls Answered
Multi-Lingual
Fluency
A New Voice in Customer Service
How MWHC improved their patient’s financial experience through digital automation.
The Challenge
MWHC faced post-pandemic pressures including staffing shortages, high call abandonment, and increased turnover, making it difficult to maintain a positive patient financial experience.
The Solution
A cloud-based, 24/7 intelligent Digital Agent was deployed to provide a human-like conversational experience, allowing patients to handle bills and get information anytime via phone, text, or web.
0%
Decrease in Staff Call Volume
0%
Increase in Self-Pay Collections
0
Fewer Days to Complete Aid
0M
Additional Revenue (YTD)
Premiere Resource: Our ISO Certified Division
For over 30 years, our ISO Certified manufacturing and distribution division has served the highly regulated healthcare market. We provide the highest level of quality and service for your most critical components.
ISO
Compliant, Sterile, and Secure
Products
- Labels: Product ID, Expanded Content (ECLs), Thermal Transfer.
- Instructions for Use (IFUs): Booklets, Saddle-Stitched, and Map-Folded Inserts.
- Packaging: Branded Cartons, Custom Bags, and Thermal Transfer Ribbons.
Services
- Supplier Managed Inventory: We analyze forecasts and demand to manage inventory levels.
- Creative Design Services: Dedicated design and production for FDA regulated materials.
- Proofing & Quality Control: Rigorous proofing phases to guarantee quality.
Your Portal to Print On-Demand
Empower your teams with a fully branded, on-demand print purchasing platform for all your marketing and operational materials.
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Significant Cost Savings: You can leverage centralized buyer leverage, eliminate rogue spending and wasted inventory.
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Total Brand Control: Ensures 100% brand consistency across all departments, as every available item is pre-approved by corporate.
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Enhanced Visibility: Provides complete visibility into spending across your organization with centralized reporting to help you make smarter budget decisions.
Ready to Improve Outcomes and Reduce Costs?
We can provide a complimentary audit of your current communication processes to identify key areas for compliance improvement and cost savings.
Request a Compliance & Efficiency Audit