Enhance the Patient Experience. Streamline Your Operations.
We provide a secure, HIPAA-compliant healthcare communications solution that reduces administrative burden, so your team can focus on what matters most: patient outcomes.
Speak with a Healthcare SpecialistThe Critical Challenges Facing Modern Health Systems
We understand the high-stakes environment of healthcare administration.
Patient Satisfaction
The constant pressure to improve patient experience and HCAHPS scores, which impact reputation and reimbursement.
Compliance & HIPAA Risk
The non-negotiable requirement to protect Patient Health Information (PHI) across all communications.
Operational Inefficiency
Disjointed procurement processes across multiple facilities leads to waste and staff burnout.
Ineffective Communication
Communication gaps that lead to costly appointment no-shows and poor adherence to care plans.
A Secure, Centralized Platform for Healthcare
We provide a holistic solution to streamline your entire process, from print to AI.
HIPAA-Compliant Communications
From EOBs to patient education, our processes are designed to be fully compliant, protecting your organization and your patients’ privacy.
Centralized Brand & Procurement Hub
Our custom e-commerce storefronts give your facilities on-demand access to approved, on-brand materials, eliminating compliance risks and rogue spending.
Automated & Personalized Patient Journeys
Leverage variable data to send personalized appointment reminders, billing statements, and follow-up care instructions that improve outcomes and reduce manual work.
Meet Hand Holder: Your AI-Powered Digital Employee
Hand Holder is a multi-lingual, infinitely scalable digital workforce that handles 70% of your routine patient communications, so your human team can operate at the top of their license.
Appointment Scheduling
Answers the phone with no delays, booking appointments seamlessly.
Post-Discharge Follow-Up
Delivers personalized, automated check-in calls to monitor recovery.
Prescription Refills
Gathers all necessary information to handle refill requests, reducing pharmacy workload.
Patient Payments
Proactively calls patients about outstanding payments and provides a convenient path for payment.
1,000s
Simultaneous Interactions
24/7
Availability
100%
Calls Answered
Multi-Lingual
Fluency
For Every Point of Care
Supporting the entire patient journey, from acquisition to recovery.
Patient Onboarding
Make patients feel valued from day one with professional welcome kits and pre-arrival instructions.
In-Facility Experience
Improve patient flow and reduce stress with clear wayfinding signage and educational materials.
Billing & Follow-Up
Deliver clear, secure billing statements and post-visit communications that reduce confusion.
Community Outreach
Power your hospital’s foundation with compelling fundraising appeals and event materials.
Compliant, Sterile, and Secure
For over 30 years, our ISO Certified manufacturing and distribution division has served the highly regulated healthcare market. We provide the highest level of quality and service for your most critical components.
ISO
Premiere Resource: Our ISO Certified Division
Products
- Labels: Product ID, Expanded Content (ECLs), Thermal Transfer.
- Instructions for Use (IFUs): Booklets, Saddle-Stitched, and Map-Folded Inserts.
- Packaging: Branded Cartons, Custom Bags, and Thermal Transfer Ribbons.
Services
- Supplier Managed Inventory: We analyze forecasts and demand to manage inventory levels.
- Creative Design Services: Dedicated design and production for FDA regulated materials.
- Proofing & Quality Control: Rigorous proofing phases to guarantee quality.
“Smart Source is a true partner in our compliance efforts. Knowing our communications are handled in a secure, certified environment gives us peace of mind.”
— Chief Compliance Officer, ABC Health System
Ready to Improve Outcomes and Reduce Costs?
We can provide a complimentary audit of your current communication processes to identify key areas for compliance improvement and cost savings.
Request a Compliance & Efficiency Audit Download our whitepaper